Frequently Asked Questions

General Custom Artwork

How do I order a custom piece?
Start by filling out the contact form linked on each product page. I’ll respond within 2 business days to go over details, pricing, and next steps.

How long does it take to receive my finished artwork?
Once your invoice is paid, you’ll be added to the queue. I typically complete artwork in 3–5 business days. Prints ship after that, with delivery time depending on your location.

Can I request specific details or changes to the artwork?
Yes! I love incorporating meaningful details. Let me know what you have in mind when you reach out, and I’ll do my best to accommodate. Small adjustments can be made after the proof is sent.

What format will I receive my art in?
All orders include a high-resolution digital file. You can print it yourself or choose to have me send you a professionally printed 8x10 on heavyweight matte paper.

Can I get a larger size or more than one print?
Absolutely. Just let me know your size and quantity needs in the contact form. Extra charges may apply.

Do you offer framing?
At this time, framing is not included, but I’m happy to offer suggestions on where to find the perfect frame.

Are returns accepted?
Due to the custom nature of each piece, I do not accept returns. However, I’ll work with you to make sure you’re happy before finalizing your piece.

Custom Flower Gardens

Can I choose the flowers for each name?
I have a standard set of flowers, but I’m happy to discuss special requests. Custom flower types may involve an additional fee.

How many names can be included in one garden?
Most pieces look best with 4–12 names, but I can accommodate more or fewer depending on the layout.

Embellished Family Photos

Can I send any type of photo?
A clear digital scan or photo of your original image works best. I’ll gently enhance it with hand-drawn florals and details.

What kind of elements can be added?
Common additions include meaningful flowers, nature motifs, or personal touches like military symbols or location-based items.

Custom Home Portraits

Do you need a specific type of photo of the house?
A well-lit photo from the front works best! I can work around minor obstructions (like cars or trees) as needed.

Can you include family names or the address in the illustration?
Yes—just let me know if you'd like those personal touches included.

Custom Maps

Can I request any city or town?
Yes! I can create a custom map for any city or town, as long as it's a real location with visible streets.

Can I include multiple locations in one map?
Typically, I illustrate one location per map, but if you have a special idea (like a route or side-by-side cities), let’s talk about it!